Who are we?

Come and Meet the Founder in this 1-minute video, where you'll get a firsthand glimpse into who we are and life here at Commusoft.

Global Mission Statement

From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and has a positive impact in the field service software market. Since 2006, we’ve transformed not only our services and offerings but also the business operations of thousands of service companies that rely on our software daily.

Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, comprehensively supporting clients from day one, and always being open and transparent with our community, these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team.

Department Mission Statement:

At the heart of Commusoft is Client Operations, a unified, strategic powerhouse dedicated to maximizing client value. With a core mission to drive the Net Retention Rate (NRR) by fostering outstanding client service. The department prides itself on a proactive system designed for scalable growth and deep client empowerment.

Commitment delivered through three synergistic teams, ensuring every client feels supported, valued, and successful:

• Client Success: Serve as strategic consultants; concentrate on relationship mastery, proactive business consultation, and technical workflows. Ensure continuous feature adoption and measurable client growth, guiding clients to become long-term advocates.

• Technical Support: Expert problem-solvers; provide advanced, complex technical resolution. Leverage data and streamlined processes to proactively build a continually improving service model. Focus: fixing immediate issues while deeply building client confidence and satisfaction.

• Enablement: The central engine for empowerment and scalability; act as a single source of truth for internal and external knowledge. Driving AI-powered first-line assistance, equipping clients and employees with self-service resources for instant answers and independent success.

Together, these teams uphold Commusoft’s commitment to exceptional client service, driving measurable success and long-term value.

Inclusion and Belonging at Commusoft:

Our clients come from all walks of life and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a ‘culture-add’ mindset rather than ‘culture-fit’ when it comes to our hiring process and we intend to genuinely drive transformational change when it comes to diversity, inclusion and belonging. If you're eager to take clients on a journey and help transform field service businesses for the better, you’ll be at home at Commusoft

What you’ll do:

As an Enablement Specialist, you’ll support the development of learning resources across our platform, from product education to Fin AI workflows and Help Centre documentation. You’ll take ownership of assigned topics, create clear and engaging content, and collaborate with the team to help reduce support demand and improve client experience. This is a hands-on role where you’ll build knowledge and confidence in technical content, product behaviour, and scalable client education.

Your responsibilities will include:

• Creating and maintaining Help Centre articles and Academy course content based on existing processes and updates

• Supporting the refinement of Fin AI workflows and dynamic forms by suggesting improvements and testing logic

• Writing client-facing documentation and internal guidance to support new feature releases

• Collaborating with Product and QA to confirm platform behavior and clarify workflows

• Reviewing support patterns, Intercom reports, and client feedback to identify opportunities for clearer education

• Keeping educational materials up to date and aligned with live platform functionality

• Following internal templates, standards, and processes to ensure consistency across documentation

What we’re looking for:

• Experience or strong interest in technical writing, client education, or SaaS documentation

• Clear, concise writing style and a strong eye for structure and accuracy

• Comfortable learning technical concepts and explaining them in simple terms

• Familiarity with tools like Intercom, Loom, Confluence, or Jira (or willingness to learn)

• A proactive approach to improving clarity, suggesting edits, and managing your own content areas